Anjouan ALSI-495318+64 9 380 2298
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Contact desk

Need Help From Vegasnow Casino? Start Here

Live chat, e-mail and phone reach our team around the clock, every day, in English, so a person answers whenever you get in touch.

Talk to support Deposits from NZ$18
Paid today
174,412 NZ$
1,428 Players online
Anjouan license ALSI-495318, eCOGRA certified, 18 years operating
Average 21 minutes to your account, up to NZ$65,000 per withdrawal
TLS 1.3 encryption, secure payment rails, 138,000+ players trust us
Mid-answer, no reply

Which Way Do You Want to Reach Us?

Nobody wants to send a message into silence, so here is how fast each route answers.

Can someone answer now?
Quick questions and anything urgent settle fastest in live chat, where a person answers in about five minutes at any hour of the day or night.
Open chat
Your details kept in writing
Send the longer detail to [email protected], useful for statements and screenshots, and expect a reply within about six hours, day or night.
Write us
Stuck and need a voice
Call +64 9 380 2298 on NZST time to speak to someone in about a minute, best when money or access is stuck and typing feels too slow.
Call now
Six facts

Vegasnow Casino Support for New Zealand

Anyone in New Zealand can settle the practical questions here before getting in touch.

Reach us

Phone+64 9 380 2298
Time zoneNZST
LanguagesEnglish, French, German, Finnish
E-mail[email protected]

Supervision

Licensed byAnjouan Offshore Finance Authority, ALSI-495318

Free help

Gambling helpGambling Helpline New Zealand
Four steps upward

When Support Is Not Enough, Go Higher

Vegasnow Casino logs every complaint in writing and answers through the same channels you already use.

Vegasnow Casino Opens a Case
Describe what went wrong to support in chat, by e-mail to [email protected] or on the phone, and a written case number is opened for you then.
Quote Your Case Number
Note the case number you were given, keep the reply in your inbox, and quote that number whenever you follow the same issue up.
Ask for a Manager Review
If the answer still misses the point, ask the same adviser to pass the case to a manager, who reviews the record and replies in writing.
From Internal Review to Regulator
Only after the manager has answered can you take the case to the Anjouan Offshore Finance Authority, the regulator that licenses this casino.
Right desk first

Department Addresses for Faster Answers

A message that lands on the wrong desk costs you a day, and these addresses keep it moving.

Your account

Support, general questions[email protected]
Verification, ID checks[email protected]

Money

Payments, deposits and payouts[email protected]

Other requests

Complaints, unresolved issues[email protected]
Privacy, your data[email protected]
Business, partnerships[email protected]

Independent Support For Gambling Harm

Vegasnow Casino is a place to play, not a place to get well. For gambling harm you want people outside the casino: Gambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand and the Multi-Venue Exclusion Programme all work independently of us.

Gambling Helpline New Zealand. A free helpline for anyone in New Zealand worried about their own betting or someone else's.

The Problem Gambling Foundation of New Zealand. Counselling, education and harm-reduction guidance for players and the families around them.

Multi-Venue Exclusion Programme. Lets a player be barred from venues across a group rather than one at a time.

Continue reading

What to Have Ready Before You Write

Have these five things open before you start a chat, an e-mail or a call.

  • Your registered e-mail address
  • The transaction reference or receipt
  • A screenshot of the error or message
  • The date and time it happened
  • Any case number from an earlier contact
Three company facts

Who Holds the Vegasnow Casino Licence

These six lines settle who runs Vegasnow Casino, under which licence, and where to write.

The company

Legal nameVegasnow Casino LLC
Company number600517 (Anjouan)
Registered addressHombo Road, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority
License numberALSI-495318

Written contact

Support e-mail[email protected]
Answers without the wait

Facts That Save You a Message

Most worries fade once you know what support can see and what it will never ask.

trustDo I need to give my password to be helped?+
Your registered email address is enough for us to find you, along with what the question concerns. Nobody on our team will ever ask for your password, so treat any such request as a fake. Have your account email to hand and you are ready.
trustWhat if something goes wrong late at night?+
Live support runs around the clock, every day of the year, so a Sunday night or a public holiday in New Zealand changes nothing. Chats are usually answered inside five minutes and calls inside one minute, timed on NZST. Email replies typically land within six hours.
trustWhy should I care which regulator licences you?+
Vegasnow Casino LLC holds licence ALSI-495318, issued by the Anjouan Offshore Finance Authority under company number 600517. That authority oversees how we handle accounts, payments and player complaints. It is the body that receives a dispute once our own desks have had their say.
trustDo I need to verify before my payout clears?+
Checks on your photo ID, proof of address and payment card image normally finish within fourteen hours of arrival. Sending clear, uncropped images at the first request keeps that window short. A document you send again halfway through the review starts the clock over.
trustCan I write to support in a language other than English?+
Our team answers in English, French, German and Finnish, with English spoken by everyone on shift. New Zealand players reach the same desks as everyone else, in the same languages. If a shift has no speaker of your language, the reply arrives in English.
trustWhy bother escalating if I get a poor answer?+
Raising it again with the same desk is the first step, quoting the earlier exchange so the thread stays whole. An answer that still falls short can go to [email protected] for a fresh look. From there, the Anjouan Offshore Finance Authority takes unresolved disputes.
trustWhat if I want my personal file handed over?+
Ask [email protected] and state whether you want a copy or deletion of your file. Copy requests are answered once we have confirmed the account holder. Deletion removes what law and licence rules let us drop, while records tied to payments may be retained.
Answer times

How Long a Reply Takes

Use this when you are deciding whether to wait in chat or send an e-mail tonight.

Live chat

Chat hoursTwenty-four hours a day
Chat first replyFive minutes
Time zoneNZST

E-mail

E-mail address[email protected]
E-mail replySix hours

Phone

Phone number+64 9 380 2298
Phone waitOne minute

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